Edinburgh City Hotel - your questions answered
Accessible Information:
The hotel has a level access. Three ground floor guestrooms have been modified and all public areas are fully accessible. Please contact the hotel for full information on the accessible guestrooms
Business services and internet access:
Free WiFi internet access is available throughout the hotel, including in all guest rooms and guest rooms also have data ports. Fax and photocopying services are also available (charges will apply)
Cancellation policy:
Standard cancellation policy: 4.00pm on the day of arrival
With the exception of pre paid non refundable bookings
Car parking:
Discounted car parking is available at Riego Street. Approx £15.00 per 24hr (including 20% discount), 2 minute drive away from the hotel, for further information, please contact us
Advance payment may be made by any of the aforementioned methods or by bank transfer and you can contact the hotel finance department for more details
Check in and out times:
Check in: 2.00pm
Check out: 11.00am
Late checkout times can be pre arranged on request at a supplement
Children and families:
Children of all ages are welcome a limited number of family rooms are available Children under the age of 15 years stay free. Cots and high chairs are available free of charge
Currency and credit cards accepted:
The hotel accepts payments made by cash (Sterling only), most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express). The hotel is unable to accept personal or travellers cheques
Advance payment may be made by any of the aforementioned methods or by bank transfer and you can contact the hotel finance department for more details
Food service:
Dinner is served between 5.30pm and 9.00pm in Simpsons Restaurant
Green Policy
Edinburgh City and Portland Hotels are conscious that the actions of each and every one of us have an impact on the environment
Everyone at Portland Hotels works with, each and every day, to ensure we're doing our bit to build a sustainable future
At Edinburgh City we have a “Green Team” that drive the green initiatives forward. We have been awarded VS SILVER Green Tourism Award which is well recognised within the industry
Online payments:
Credit/Debit cards are accepted as a form of guarantee and payment online
Pets:
No pets are permitted with the exception of guide dogs
Service charge:
There is no service charge however gratuities are at the customers discretion
Smoking Policy:
The hotel is committed to providing its guests with a smoke free environment, all bedrooms and public areas are non smoking
Special diets:
The hotel caters for just about any special diet, but advance notice is preferred Vegetarian options are available on the daily menu
Special occasions:
If you’re celebrating during your stay, we can help make it memorable and reception are happy to assist with arranging any of the following - champagne, chocolates, flowers and celebration cakes